Privacy Policy

1. Introduction

NOLA SMS Pro ("we," "us," or "our") is an integration platform that operates inside GoHighLevel, enabling businesses to send SMS messages to Philippine mobile numbers. We are a product of NOLA WEB SOLUTIONS and NOLA CRM. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

By using NOLA SMS Pro, you consent to the data practices described in this policy.

2. Data We Collect

We collect the following categories of personal data:

• Account Information: Name, email address, business name, and contact details you provide when registering for NOLA SMS Pro.
• GoHighLevel Account Data: API keys, OAuth tokens, and configuration data required to connect NOLA SMS Pro to your GoHighLevel account.
• Sender ID Information: Business name and registration details submitted for Sender ID approval with Philippine telecommunications providers.
• Message Data: Phone numbers, message content, delivery status, and metadata for SMS sent through our platform. This data is processed to deliver your messages and is retained in accordance with applicable telecommunications regulations.
• Usage Data: Information about how you use NOLA SMS Pro, including log data, device information, and interaction data.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide, operate, and maintain the NOLA SMS Pro integration within GoHighLevel.
• To process and deliver SMS messages to Philippine mobile numbers on your behalf.
• To register and manage your Branded Sender ID with Philippine telecommunications providers.
• To provide customer support and technical assistance.
• To comply with legal, regulatory, and telecommunications requirements in the Philippines, including lawful requests from the National Telecommunications Commission (NTC).
• To improve our services and develop new features.

4. Legal Basis for Processing

In accordance with the Data Privacy Act of 2012, we process your personal data based on the following lawful grounds:

• Consent: Where you have given clear and informed consent for specific processing activities.
• Contractual Necessity: Processing is necessary to provide the services you have requested under our terms of service.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including telecommunications and data retention requirements.
• Legitimate Interest: Processing is necessary for our legitimate business operations, balanced against your privacy rights.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with the following categories of recipients:

• Philippine Telecommunications Providers: To deliver SMS messages to Philippine mobile numbers and register Sender IDs. These providers are bound by their own privacy and data protection obligations under Philippine law.
• GoHighLevel: As NOLA SMS Pro operates as a native integration within GoHighLevel, certain data is exchanged with GoHighLevel in accordance with their privacy policy.
• Service Providers: Third-party vendors who assist us in operating our platform, such as cloud hosting and analytics providers, under appropriate data processing agreements.
• Government Authorities: Where required by Philippine law, court order, or lawful request from the NTC, NPC, or other competent authorities.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations under Philippine law. Message delivery records and related metadata may be retained in accordance with telecommunications regulations. You may request deletion of your account and personal data, subject to legal retention requirements.

7. Data Security

We implement appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and staff training on data privacy practices in compliance with the Data Privacy Act of 2012.

8. Your Rights Under the Data Privacy Act

As a data subject in the Philippines, you have the following rights:

• Right to be informed: You have the right to be informed about the collection, use, and processing of your personal data.
• Right to access: You may request a copy of the personal data we hold about you.
• Right to object: You may object to the processing of your personal data for certain purposes.
• Right to erasure or blocking: You may request the deletion or blocking of your personal data, subject to legal retention obligations.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to data portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to damages: You may be entitled to compensation for damages sustained due to inaccurate, incomplete, false, or unlawfully disclosed personal data.

To exercise any of these rights, please contact us at privacy@nolasmspro.com.

9. Cross-Border Data Transfers

NOLA SMS Pro primarily operates within the Philippines for the delivery of SMS to Philippine mobile numbers. However, certain technical infrastructure (such as cloud hosting) may be located outside the Philippines. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the National Privacy Commission's guidelines on cross-border data transfers.

10. SMS Marketing and Consent

NOLA SMS Pro is a tool that enables businesses to send SMS messages through GoHighLevel workflows. We are not responsible for the content of messages sent by our users. Users of NOLA SMS Pro are solely responsible for ensuring that they have obtained proper consent from recipients before sending marketing or promotional SMS, in compliance with the National Telecommunications Commission (NTC) regulations, the Data Privacy Act of 2012, and all other applicable Philippine laws.

11. Children's Privacy

NOLA SMS Pro is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

You may also contact the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official website at privacy.gov.ph.